Sutter Health Northern California Fire Update

Due to the fires, Sutter Santa Rosa Regional Hospital was forced to evacuate. All patients were safely transferred to other area hospitals. If you have questions, please call our 24/7 assistance line at 1-866-961-2889.

We are working closely with the California Department of Public Health in anticipation of reopening Sutter Santa Rosa Regional Hospital. At this time, we expect the hospital will remain closed until at least the middle of next week.

If you live in or around Santa Rosa, please see our complete list of open and closed locations or follow us on Twitter for the latest updates.

In coordination with doctors, appointments and elective procedures are being canceled depending upon the status of each care site. If you had a scheduled surgical procedure or appointment, you will receive a personal phone call to reschedule.

If you are affected by the fires and need to emergency prescription refills, we understand that the following pharmacies are open:
• Tuttles 1220 Sonoma Ave, Santa Rosa, CA 95405 (open 9 a.m. – 7 p.m.)
• Walmart 6650 Hembree Ln, Windsor, CA 95492 (open 9 a.m. – 9 p.m.)
• Walmart 4625 Redwood Dr, Rohnert Park, CA 94928 (open 9 a.m. – 9 p.m.)
• CVS 9030 Brooks Rd S, Windsor, CA 95492 (open 9 a.m. – 8 p.m.)
• CVS 6877 Sebastopol Ave, Sebastopol, CA 95472 (open 9 a.m. – 8 p.m.)
• CVS 788 Gravenstein Hwy N, Sebastopol, CA 95472 (open 9 a.m. – 8 p.m.)
• CVS 6378 Commerce Blvd, Rohnert Park, CA 94928 (open 9 a.m. – 8 p.m.)
• CVS (inside Target) 475 Rohnert Park Expy W, Rohnert Park, CA 94928 (open 9 a.m. – 8 p.m.)
• CVS 2771 4th St, Santa Rosa, CA 95405 (open 9 a.m. – 9 p.m.)
• CVS 463 Stony Point Rd, Santa Rosa, CA 95401 (open 8 a.m. – 9 p.m.)
• Costco 5901 Redwood Dr, Rohnert Park, CA 94928 (open 10 a.m. – 7 p.m.)
• Costco 1900 Santa Rosa Ave, Santa Rosa, CA 95407 (open 10 a.m. – 7 p.m.)
• Safeway 1115 Vine St, Healdsburg, CA 95448 (open 9 a.m. – 6 p.m.)
• Safeway 406 N Main St, Sebastopol, CA 95472 (open 9 a.m. – 8 p.m.)
• Safeway 6340 Commerce Blvd, Rohnert Park, CA 94928 (open 9 a.m. – 8 p.m.)
• Safeway 2785 Yulupa Ave, Santa Rosa, CA 95405 (open 9 a.m. – 6:30 p.m.)
• Rite Aid 955 Stony Point Rd, Santa Rosa, CA 95407 (open 9 a.m. – 6 p.m.)
• Rite Aid 218 N Main St, Sebastopol, CA 95472 (open 9 a.m. – 6 p.m.)
You can also check our online FAQ for additional options.

To help support our patients in wildfire areas, we will offer same-day video visits to Sutter Pacific Medical Foundation patients older than 18 months for the following conditions:

• Abdominal pain
• Acne
• Allergies
• Back Pain
• Constipation
• Cough
• Diarrhea
• Ear Problems
• Fever
• Flu
• Insect Bites
• Nausea
• Pink Eye
• Rashes
• Respiratory Problems
• Sinusitis
• Sore Throat
• Urinary Problems and
• Vomiting

To access the service, you must be registered on My Health Online and download the Sutter Health My Health Online app. Beginning Friday, Oct. 13 at 8 a.m., use your mobile device to access this option and follow the instructions.

Once logged into My Health Online, click on primary care and then the video visit feature to schedule a same-day appointment with an available clinician.

You can access My Health Online on the web or through the free mobile app available in iTunes or Google Play.

We encourage you to stay updated on the fires through trusted resources including Cal Fire and the U.S. Wildfire Activity Public Information Map.

The multiple fires are also affecting air quality throughout our area. We recommend checking the AirNow website for the most up-to-date air quality information in your area.

We thank the fire crews and other first responders for working round-the- clock to contain these devastating wildfires. We will continue to update our website with the most current information about care in your area. Be safe, be well.


SolarCraft Lending a Hand in This Time of Need

We have multiple SolarCraft ‘crews’ out in SolarCraft trucks.  We are paying people to help in this disaster, so please – if you, or your family, loved ones, neighbors or friends are in need of assistance (very capable, able-bodied men and women with trucks) please let us know! We can dispatch one of our teams quickly to help on first request first response basis. 

Otherwise we have SolarCraft teams at Shelters, Food Banks and with Red Cross, Santa Rosa Fairgrounds and other places around Sonoma.  We will be reaching out to our clients to see if they are in need of Disaster Recovery assistance.

Be safe and best wishes to everyone helping in so many ways.


Ted Walsh


c: 415-637-0063

Star Staffing Organizing Care Packages to Employees

We hope you’re staying safe and out of harm’s way. Today, we will be passing out care packages (toiletries, snacks, water, blankets, and toys) to all employees directly impacted by the fires. If you have any employees who need items, please have them stop by our office.

If you’d like to spread the word, here is the link to do so:

Our thoughts are with those who have lost loved ones, their homes, and businesses, as well as with the emergency agencies fighting the wildfires devastating wine country and surrounding counties.

Offices with care packages:

Santa Rosa: 5550 Skylane Blvd, Ste. N (Near the Santa Rosa Airport)

Second Santa Rosa location: 2833 Dowd (Behind the Santa Rosa Auto Mall)

Petaluma: 3820 Cypress Drive, Ste 2

Napa (hours 12pm-4pm today): 1822 Jefferson Street

How You Can Help SRJC Staff and Students Affected by the Fires

In the early morning hours of Monday, October 9, Sonoma County residents awoke to find themselves in the midst of a firestorm. Many had to immediately leave as flames engulfed their homes. And now, some have even lost their lives. I don’t believe we’ll know the full extent of these losses for some time yet, but I do know that through the support of our community, we will persevere and return to being the Sonoma County I’ve come to love.

To the many who have already contacted me asking how to help, thank you so much for your caring and concern. I have received hundreds of emails, texts and Facebook postings from our community college and higher education partners from throughout the state and across the country.

The situation at Santa Rosa Junior College and Sonoma County/Napa County is relentless and horrific. Much of the fire damage was near both of our Santa Rosa and Petaluma campuses. Thus far our campuses have been spared, but unfortunately, not our students and employees. At last count, over 200 students have lost their homes, as have more than 50 faculty, staff and administrators.

Our Foundation has pledged $100,000 to provide our students and employees some support. We know that these funds will quickly run out as more students and employees come forward to report their losses.

I am asking that you consider donating to help leverage our $100,000 pledge. You can donate online to the SRJC Fire Relief Fund at

As I write to you on Thursday morning, the fires have not yet subsided and they continue spreading in some areas of the county. We are never going to be the same and yet I have a great sense of hope. Our community is resilient and generous. We have great resolve and we are not alone. Your concern and contribution will fuel our spirit and hope.

Thanks for being our allies, friends and supporters – #SRJCstrong, #SRJCfuerte!

With gratitude,

Dr. Frank Chong


Santa Rosa Junior College

Redwood Credit Union Creates 2017 North Bay Fire Relief Fund

Redwood Credit Union (RCU) is accepting donations to assist those impacted by the North Bay fires. Anyone can make a secure donation online at or at any of RCU’s 17 North Bay and San Francisco locations.

RCU’s North Bay Fire Relief Fund has been established by RCU Community Fund, in partnership with Redwood Credit Union, Senator Mike McGuire, and The Press Democrat. RCU is paying all administrative costs, so 100% of your tax deductible donations will directly aid fire victims and relief efforts. Donors can choose to designate their support to all four counties impacted (Sonoma, Napa, Mendocino or Lake), or they can choose to support an individual county.

Contributions to the fund may be made securely online via credit card, or at any RCU location via deposit, transfer, or checks payable to the RCU Community Fund (with “2017 North Bay Fire Relief” in memo line along with a note with “All” or the county they wish to support). Checks may also be mailed to RCU Community Fund, P.O. Box 6104, Santa Rosa, CA 95406.

“Our hearts go out to everyone affected by the fires,” said Brett Martinez, RCU’s president and CEO. “We’re supporting our Members, employees and communities in a variety of way with their financial needs. We’re also accepting financial donations for the fire relief efforts and victims of these devastating fires.”

Companies have expressed interest in supporting the North Bay Fire Relief Fund. There are two levels of partnership for those interested in donating at a corporate partnership level.

  • The Corporate Leader: For companies interested in donating $200,000 or greater from your organization, and committed to raising funds for the fire relief through your business
  • The Community Supporter: For companies wanting to donate between $100,000-$199,000 and committed to raising funds for fire relief through your business

Companies interested in donating at this level can contact RCU at: (707) 545-4000 or (800) 479-7928.

“We know there’s a long road ahead, but the message to those who have lost so much is this—your community cares and is with you. We’re here to help,” Martinez added.

About Redwood Credit Union

Founded in 1950, Redwood Credit Union is a full-service financial institution providing personal and business banking to consumers and businesses in the North Bay and San Francisco. RCU offers complete financial services including checking and savings accounts, auto and home loans, credit cards, online and mobile banking, business services, commercial and SBA lending, wealth management and investment services, and more. The Credit Union also offers insurance and discount auto sales through their wholly-owned subsidiary. RCU has over $3.6 billion in assets and serves nearly 300,000 Members with 17 full-service branches from San Francisco to Ukiah, more than 30,000 fee-free network ATMs nationwide, and free online and mobile banking. For more information, call 1 (800) 479-7928, visit, or follow RCU on Facebook at and Twitter at @Redwoodcu for news and updates.

North Bay Leadership Council to honor Teen Services Sonoma

Teen Services Sonoma has been selected by the North Bay Leadership Council (NBLC) to a 2017 Leaders of the North Bay Award in the category of Empowering the Latino Community.

“This honor would not be possible without the love, energy, and expertise of so many amazing people who have been part of our history and our success,” said Cristin Felso, executive director of the Springs-based nonprofit. “I will be accepting this award next month with two of them: Rebecca Hermosillo and Jean Hopeman.”

unnamed-4Hermosillo, (now with Congressman Mike Thompson’s office, was the executive director of the Valley of the Moon Teen Center (originally called El Nido) in 1995. “She recognized the need for a safe haven for Latino youth, a place where boundaries and tough love were coupled with respect and acceptance to help teens make good choices, Feslo said “She instilled a sense of family with her nightly dinners at the center, and guided four young Latinas in the formation of the Lovin’ Oven – TSS’s first micro-business.”

unnamed-3Hopeman, who combined a successful banking career with a Spanish language and literature major and a master’s degree in Latin American Affairs, “became our rock,” Felso said. “Seeing that our teens needed to make money but did not know how to get a job, she started conversations with local employers to see what they were looking for in employees. This was the first step toward what we now call our Ready to Work program.” Hopeman served on the board, and was responsible for writing grants to fund the organization.

The award will be presented at a November 3 luncheon in Santa Rosa. The other 2017 honorees are:

  • United We Stand – Community Building: Susan McQuaid, Marin Court Appointed Special Advocates.
  • Paint the Community Green – Environmental Stewardship: Pepperwood
  • The “Light Bulb” Went On – Innovative/Entrepreneurial Spirit: Pat Harper, Keysight Technologies
  • From Red Tape to Red Carpet – Leadership within Government: Kimberly Carroll, Marin Housing Authority

“Many thanks to our forever friend, Steve Page, president of Sonoma Raceway, for nominating us, and to NBLC for selecting us for this honor,” Felso said. “It belongs to many, especially our teens.”

Kaiser Permanente Northern California Health Plans Receive Highest Ratings From NCQA

For the second consecutive year, Kaiser Permanente’s Medicare and commercial health plans in Northern California, which serve over 4 million members, received the highest ratings from the National Committee for Quality Assurance, a national group that rates health plans for consumer experience, prevention and treatment.

In a report published today, NCQA Health Insurance Plan Ratings 2017-18, Kaiser Permanente’s health plans in Northern California were rated 5 out of 5, the only health plan in the country to receive the highest rating for both Medicare and private plans.

The national group analyzed over 1,000 health plans in the nation — private, Medicare, Medicaid — for quality and service. Only 15 health plans in the country, or about 1 percent, were given a 5 out of 5. In all, Kaiser Permanente has six of those highest rated plans, more than any other organization. Other Kaiser Permanente health plans that also received the top rating include Southern California, Hawaii, Northwest and Washington.

NCQA is a national, private not-for-profit organization that surveys health plans for performance in a wide range of clinical service measures. All Kaiser Permanente health plans were rated 4 or higher. In addition, all Kaiser Permanente Medicare health plans were rated highest (or tied for the highest) in the areas they serve. Kaiser Permanente serves more than 11.8 million members in eight states and the District of Columbia.

“Our nation-leading NCQA results underscore our commitment to provide the highest quality health care and convenient access our members expect and deserve,” said Janet Liang, president, Kaiser Permanente Northern California Region. “The dedication of our outstanding physicians and care teams are reflected in industry-leading outcomes for our patients and members.”

Richard S. Isaacs, MD, executive director and CEO of The Permanente Medical Group, said that being the only organization in the nation to receive this recognition is remarkable, and is a strong expression of the excellence of our dedicated and compassionate physicians and staff.

 “As a health care organization that has served our communities for more than 70 years, our excellence is rooted in our clinical experience and evidence-based approach to medicine,” said Dr. Isaacs. “Our integrated model of prevention, early intervention, accessibility and our use of centers of clinical excellence for the most complex diseases makes a huge difference in the lives of our patients.”

The NCQA’s Health Insurance Plan Ratings are based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores.

The ratings and methodology are posted on the NCQA’s website at and soon will be available on

About Kaiser Permanente
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 11.8 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, go to:

Kaiser Permanente Commits to Earthquake and Hurricane Relief

A succession of natural disasters over the past two months prompted Kaiser Permanente to make a series of disaster relief commitments totaling $3 million.

Last week Kaiser Permanente announced that it will pledge $1 million to earthquake relief and recovery efforts in Mexico, including support for mental health and wellness needs, and an additional $1 million to provide public health support in hurricane-ravaged Puerto Rico. Earlier in September, Kaiser Permanente committed $1 million to help those affected by Hurricane Harvey.

In Mexico, Kaiser Permanente is partnering with International Medical Corps, a global humanitarian nonprofit organization established by volunteer physicians in 1984. In Puerto Rico, Kaiser Permanente’s contribution will be made to the CDC Foundation.

The CDC Foundation is an independent nonprofit created to mobilize philanthropic and private-sector resources to extend the Centers for Disease Control and Prevention’s (CDC) lifesaving work. Kaiser Permanente’s contribution to the CDC Foundation will support relief, recovery and rebuilding of public health infrastructure, and longer-term emergency preparedness. Kaiser Permanente previously supported the CDC Foundation after Hurricane Katrina and in response to the 2010 earthquake in Haiti.

Half of Kaiser Permanente’s $1 million contribution for those affected by Hurricane Harvey goes to the American Red Cross for immediate needs, such as medical care, food, shelter, and clothing. The other half goes to Mental Health America, Greater Houston Chapter, to provide mental health and emotional support for survivors, first responders, and others affected by the storm.

Arrow Benefits Group Launches Spanish Language Division

In a groundbreaking effort to service and provide clear and understandable health benefits information to Spanish-speaking employees, Arrow Benefits Group has launched their Spanish Language Division to counter the lack of support, resources, and education in the Spanish speaking community. “We want to break the language and culture barriers. With a division specifically designed to educate, answer questions, and give guidance and resources regarding not only health insurance but employer benefits, we can break down the complexity and make insurance a more usable and valuable benefit” says SLD Lead Rosario Avila. The employee benefits world can be confusing, and the added obstacle of information being provided in an unfamiliar language makes it much harder to understand and utilize. Even with literature provided in Spanish, the terminology is a language all its own. With their diverse understanding of the industry, and a dedicated team consisting of 6 benefit specialists and 2 HR support members that are not only fluent in Spanish and experienced in the benefits industry, but are also understanding of the culture, Arrow will bridge the gap in education and services to this large, highly valuable, and yet historically underserved demographic. For more information on Arrow Benefits Group’s Spanish Language Division, contact Rosario Avila at by calling (707)992-3795.

Most benefit carriers understand the importance of having benefits explained in one’s own language, but straight translations are simply not enough. When it comes to education, it is not only important to speak the language, but to explain the terminology. The issue here is if an employee does not understand the program that they are eligible for, it will be underutilized and unappreciated. By being available by phone, email and text, the Arrow Spanish Language team will ensure that employees and their families will understand what benefits they have and how their plan works. This also improves corporate culture, boosts employee morale, and saves HR departments and employers valuable time and resources.

In many cases, when an employee and their families have questions, they either ask the business owner or the HR manager. If the question is complex, the company representative may have to spend hours researching the answer, which takes them away from their regular tasks. Confidentiality is also a consideration. Especially in a small business, an employee may not feel comfortable going to the business owner or HR manager to discuss personal health matters. In many cases, if there are questions and no resources for the employee to go to, the questions go unanswered. Arrow’s Spanish Language Division will be that resource for Spanish speaking employees to be able to talk to when it comes to the personal subjects they would not feel comfortable disclosing to their employer. Senior Partner and bilingual advisor at New Aspect Financial Services, Karin Alvarado, CFS, CPFA says, “In my experience, employers with a large Spanish speaking population who hire a native Spanish speaking advisor to help educate their employees see a large increase in participation, utilization and appreciation.”

Arrow’s Spanish Language Division is engaging and encouraging participation and communication, as well as developing partnerships in the Spanish speaking community, creating consciousness of the healthcare industry and compliance issues, as well as building interpersonal relationships with Spanish speaking employees and their families. According to Rosario Avila, “The goal of the Spanish Language Division is to provide hands on, high touch support to the Spanish speaking population of our clients. Those that speak Spanish as their primary language have been largely underserved by the benefits community and it is our goal to change that.”

About Arrow Benefits Group

Arrow Benefits Group, the third largest benefits firm in the North Bay, is a proud partner of United Benefit Advisors (UBA), one of the largest benefits consulting and brokerage firms in the country.

Arrow Benefits Group is the single-source solution for managing the complexities of benefits with expert advice, customized programs, and personalized solutions. Arrow’s innovative programs control costs and give employees a greater sense of financial and emotional security. For straight answers to employee benefits call 707-992-3780 or visit

Sonoma Raceway Selected for Make the Future California Featuring Shell Eco-Marathon Americas in 2018

Today, Shell Oil Company (“Shell”), in conjunction with Sonoma Raceway and Speedway Motorsports Inc., announced Sonoma Raceway as the 2018 location for Make the Future California featuring Shell Eco-marathon Americas from April 19-22, 2018.

Make the Future California provides a platform for innovation, collaboration and conversation around the world’s energy challenges, as part of a global series of events through 2018. At the heart of the events is Shell Eco-marathon, one of the world’s leading energy efficiency competitions for students, requiring them to design, build and test ultra-energy-efficient vehicles; push the boundaries of what is technically possible and inspire thinking about the challenges and opportunities for future mobility.

Make the Future California will host two Shell Eco-marathon competitions:

  • Shell Eco-marathon Mileage Challenge – where students compete to see whose vehicle design can go the farthest on the least amount of fuel.
  • Shell Eco-marathon Drivers’ World Championship Regional Final – marrying energy efficiency with speed in a race to be crowned the regional champion, and secure their place in the Drivers’ World Championship Grand Final which will be held in London, 2018.

For the last 11 years, students participating in Shell Eco-marathon Americas have designed ultra-energy efficient vehicles, with some achieving more than 3,500 miles per gallon. In April 2018, more than 1,000 students from across the Americas are expected to gather at Sonoma Raceway with their custom-designed and student-built energy-efficient vehicles.

“Make the Future California featuring Shell Eco-marathon is designed to inspire student innovation and develop future technologies that represent game-changing energy efficiency and transportation performance,” said Pamela Rosen, Shell Eco-marathon Americas spokesperson. “These student participants are the people who help meet the growing energy demand and reduce future CO2 emissions.”

Student teams compete in two vehicle classes. The Prototype class invites students to enter futuristic, streamlined vehicles, and the UrbanConcept class focuses on “roadworthy,” energy-efficient vehicles aimed at meeting the real-life needs of drivers. Entries are divided by into three energy categories:

  • Internal combustion: gasoline, diesel, and ethanol
  • Hydrogen fuel cell
  • Battery electric

Last year’s Shell Eco-marathon Americas’ winner, Université Laval from Quebec, Canada, recorded 2,731.1 miles per gallon with its ultra-energy-efficient gasoline powered prototype vehicle. Runners-up were Brigham Young University (Utah) and Mater Dei High School (Indiana).

And in the UrbanConcept class, Mater Dei Supermileage Team from Indiana, recorded top energy efficiency stats with 723.4 miles per gallon in its gasoline powered vehicle. Saint Thomas Academy (Minnesota) was joined by Alden-Conger High School and Newburgh Free Academy rounding out the UrbanConcept podium places in the Drivers’ World Championship Regional Final in Detroit. Saint Thomas Academy went on to win the global race for efficiency at the Driver’s World Championship Grand Final in London and now head to Maranello, Italy, for a once-in-a-lifetime experience with Scuderia Ferrari later this year, where they will get to run their victorious Shell Eco-marathon car around the iconic Fiorano Test Track.

“At Sonoma Raceway, we always strive to provide a showcase for the latest in green automotive technology and hosting the Shell Eco-marathon in 2018 will be a significant milestone in that effort,” said Sonoma Raceway President and General Manager Steve Page. “Best of all, this event provides a platform for the young people who will constitute the next generation of automotive designers, engineers and innovators.  We are very excited to provide the forum for them to unveil and test their latest efforts.”

For more than 30 years the Shell Eco-marathon program has challenged future engineers and scientists to go ever farther on less energy. 2018 marks the return of this signature automotive competition to California, a region whose defining industry is investing in innovation and technology that will shape the future of sustainable mobility by uniting the industries and individuals that will help drive a cleaner, brighter future.

Shell Eco-marathon, held annually in the Americas, Asia and Europe, inspires young scientists and engineers to think about energy efficiency and offers them a unique platform to develop energy solutions in a practical manner.

Student teams wishing to compete in the 2018 Shell Eco-marathon Americas in California can register by October 12, 2017.

“California is globally recognized as a leading birthplace of innovative technology. Its engineers, designers, and families put technology into the hands of people across the globe and are re-shaping the automotive industry,” said Norman Koch, Shell Eco-marathon General Manager. “When we asked ourselves where to host our signature student innovation competition in the Americas, after three successful years growing the event in Detroit, California was an easy decision as it is home to such a rich mix of technology start-ups and industry as well as world-class academia.”

For universities and high schools interested in learning more about Shell Eco-marathon Americas, including additional details on vehicle class requirements, official rules and details on prizes, please visit the Shell Eco-marathon website at: