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In The News

Sutter Health's Novato Community Hospital the Only California Hospital to Achieve 2013 Healthgrades Honors for Both Patient Safety Excellence and Outstanding Patient Experience

Healthgrades named Novato Community Hospital (NCH) as the top hospital in California for both patient safety and patient experience in 2013 -- among just 95 hospitals (2%) nationwide to win both excellence awards.
“I am proud of our physicians, staff and patients for making NCH a top state and national hospital. We owe much of our success to a loyal and supportive community and we take our mission seriously to provide them excellent care. We are pleased with these results and look forward to sustaining and improving our performance over time,” said Chief Administrative Officer Brian Alexander. 
Healthgrades is the leading online resource for consumers to search, evaluate, compare and connect with physicians and hospitals. 
The 2013 Outstanding Patient Experience Award™ puts NCH in the top 10 percent of hospitals for a positive patient experience during their hospital stay.  Information provided by patients during their hospitalization drives this award, including communication with physicians and nurses, satisfaction with the hospital rooms, and if a patient would recommend the facility to family and friends.  
The Healthgrades 2013 Patient Safety Excellence Award™ places NCH within the top 10% of all U.S. hospitals for its excellent performance in safeguarding patients from serious, potentially preventable complications during their hospital stays.  
“Healthgrades’ report highlights the variation in hospital quality, both locally and across the nation, in order to show consumers that spending time on understanding hospital performance can be a matter of life and death,” said Evan Marks, EVP Informatics and Strategy, Healthgrades. “Consumers can be assured that a hospital that has been recognized with a Healthgrades 2013 Patient Safety Excellence Award has demonstrated an established commitment to patient safety.” 
For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit:  today. 
About Novato Community Hospital
Novato Community Hospital is in the Sutter Health West Bay Region, which provides comprehensive health services for the community stretching from San Francisco and Marin County to Lake County. It includes California Pacific Medical Center in San Francisco, Novato Community Hospital, Sutter Medical Center of Santa Rosa, and Sutter Lakeside Hospital in Lakeport, Sutter Pacific Medical Foundation, numerous outpatient centers and the CPMC Foundation, the philanthropic arm of the SHWBR. We strive to provide access to primary care physicians and specialty services in each of our communities, and have a network of over 1,500 physicians locally and over 3,500 throughout the Sutter Health network.
About Healthgrades
Healthgrades, headquartered in Denver, Colorado, the leading online resource of comprehensive information about physicians and hospitals. More than 225 million visitors use the Healthgrades websites to search, evaluate, compare and connect with physicians and hospitals that best meet their treatment needs.  Consumers are empowered through use of the Healthgrades proprietary information about clinical outcomes, satisfaction, safety, and health conditions to make more informed healthcare decisions and take action.  For more information, please visit and
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