In The News
Nelson Wins Inavero’s 2014 Best of Staffing Awards for Client and Candidate Satisfaction
Nelson announced today it has been named as one of Inavero’s 2014 Best of Staffing Award winners on both the Client side and the Talent side. Presented in partnership with CareerBuilder, this award provides the only statistically valid and objective service quality benchmarks in the industry, revealing which staffing agencies are delivering the highest satisfaction levels to their clients and the permanent and temporary employees for whom they find jobs. Less than 2% of all staffing agencies in North America have been named to either list, and fewer still make both lists as Nelson has done, excelling in both categories.
“We’re proud and honored to be part of the elite 2% of staffing firms in the US and Canada, chosen by the people we serve, to win two Best of Staffing awards,” said Donna Farrugia, CEO. “It’s a very real confirmation that the work we do building relationships and understanding the needs of our clients to quickly and effectively fill open positions is appreciated and rewarded.”
Staffing firms competing to make the Best of Staffing lists underwent a rigorous survey process followed by careful analysis of responses to determine satisfaction levels. Nelson secured spots on both lists by earning an average Net Promoter Score considerably higher than the national staffing industry benchmark for client and talent satisfaction.
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
Inavero’s complete Best of Staffing list can be viewed at www.bestofstaffing.com.
Founded in 1970 with locations throughout the West Coast and Southwest, Nelson ranks among the largest independent staffing companies in the United States. Regularly recognized by Northbay Biz as “Best Job Placement Service,” Nelson was also honored in 2013 as a Bay Area News Group Top Workplace and one of the Best Places to Work in the Bay Area by San Francisco Business Times and San Jose/Silicon Valley Business Journal. Nelson provides staffing and recruiting services to clients and candidates in accounting & finance, clerical, administration, human resources, technology, light industrial, manufacturing, legal, engineering, computer gaming, digital media, and the wine and beverage industries. Embracing the values of excellence, innovation, empathy, and integrity when interacting with clients and employees alike, Nelson holds itself to a high standard. To learn more about the company, visit www.nelsonhr.com.
About Inavero, Inc. Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive service quality partner. Inavero’s Best of Staffing® is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs. Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
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