In The News
Nelson Makes 2013 Best of Staffing List for Client Satisfaction
Nelson announced today that it has been named to Inavero’s 2013 Best of Staffing Client list of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to their clients. This year’s list highlights a growing divide among the industry’s leaders and laggards, and identifies Nelson as one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.
Less than 1% of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing list truly stand out for their service quality. Nelson received satisfaction ratings of 9 or 10 out of 10 from their clients.
“With less than 1% of staffing firms in the US and Canada being named to the Best of Staffing lists, we are proud to be counted among that elite group,” said Craig S. Nelson, CEO. “We strive to build strong relationships with all stakeholders based on the high integrity of our staff and the excellent service we provide in filling open positions quickly and effectively.”
“Few things are more important to companies than the employees they hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country shows the Bureau of Labor statistics, yet so many companies and candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can secure the talent or employment opportunity they need.” Inavero’s complete Best of Staffing list can be viewed here.
Founded in 1970 with offices throughout the West Coast, Southwest and Northeast, Nelson ranks among the largest independent staffing companies in the Unites States. Regularly recognized as one of the “Top 10 Best Staffing Firms to Work For,” Nelson has also been honored as a Bay Area News Group Top Workplace of 2012 and one of the Best Places to Work in the Bay Area by San Francisco Business Times and San Jose/Silicon Valley Business Journal. Specializing in staffing services in numerous fields, including administration, executive management, technology, manufacturing, legal, human resources, finance and accounting, engineering, wine and beverage, and computer gaming/digital media, Nelson embraces the values of excellence, innovation, empathy, and integrity in all its dealings. To learn more about the company, visit www.nelsonhr.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Its team reports on satisfaction surveys from more than 500,000 staffing agency clients and job candidates each year and the company serves as the American Staffing Association’s exclusive research partner. Inavero’s Best of Staffing is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people for whom they find jobs. For more information about Inavero, visit www.inavero.com.
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
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