For the eighth consecutive year, Kaiser Permanente has ranked “Highest Member Satisfaction among Commercial Health Plans in California” — ahead of all other health plans in the state that were included in the study region — according to the J.D. Power 2015 U.S. Member Health Plan Study released in March. Kaiser Permanente outperformed six other health plans in California, scoring 778 points on a 1,000-point scale, 97 points higher than the next highest ranked health plan score in the state.
Kaiser Foundation Health Plan received the highest numerical score among commercial health plans in California in the proprietary J.D. Power 2015 U.S. Member Health Plan StudySM. This study was based on 31,543 total member responses, measuring seven plans in California (excluding Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed November-December 2014. Your experiences may vary. Visit jdpower.com.