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In The News

Kaiser Permanente Tops J.D. Power Rankings in California for Sixth Consecutive Year; Health Net Trails Pack

Kaiser Permanente is on top of the J.D. Power and Associates health plan rankings once again, heading the parade for the sixth year in a row in a study released Monday morning.

Overall, the marketing information services company’s 2013 survey covers 136 health insurers in 17 U.S. regions. In California, Kaiser's Kaiser Foundation Health Plan topped the rankings in the 1,000-point scale with 760 points.

Four plans followed in a bunch clustered around the survey’s 706-point California average:

  • Blue Shield of California, 708 points.
  • UnitedHealthcare, 703 points.
  • Cigna, 700 points.
  • Aetna, 690 points.

Anthem Blue Cross of California was next, with 677.

Bringing up the rear: Health Net, with just 661 points.

The national survey and regional breakouts look at seven factors, according to J.D. Powers: Coverage and benefits; provider choice; information and communications; claims processing; statements; customer service, and approval process.

This year, the national average score was 701 on the 1,000-point scale, down one point from 2012’s 702.

Kaiser is headed by Chairman and CEO George Halvorson, soon to be succeeded as chief executive by Bernard Tyson. Tyson will also take on the chairman title when Halvorson completes his transition to retirement at year-end.

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