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Kaiser Permanente


Community Update

Community Update

March 2014

J.D. Power Ranks Kaiser Permanente California Highest in Member Satisfaction Study

For the 7th consecutive year, Kaiser Permanente has ranked highest for customer satisfaction in California, ahead of all other health plans in the state, according to the J.D. Power 2014 U.S. Member Health Plan Study released in March.

Kaiser Permanente out-performed 7 other health plans in California, scoring 756 on a 1,000-point scale, 76 points higher than the average health plan score in the state. The organization performed particularly well in 4 key areas –  customer service, provider choice, coverage and benefits, and information and communication 

The study, conducted from December 2013 to January 2014, reflects the responses of more than 34,000 members in 138 commercial health plans throughout the United States.

Covered California Concurs: Kaiser Permanente’s Health Plans are Highest Rated

Kaiser Permanente achieved a best health plans “triple crown” when its California health plans were awarded 4 stars for quality — the highest possible rating — according to Covered California’s Quality Rating System.

Kaiser Permanente’s Medicare health plans also earned 5 stars — the highest overall rating for quality and service — from the Centers for Medicare & Medicaid Services last October. Earlier in January, the California Office of the Patient Advocate announced that Kaiser Permanente’s health plans in Northern California and Southern California were given 4-star ratings, again the highest possible rating. They were the only health plans in the state ranked for overall quality of care and member satisfaction.

Kaiser Permanente’s focus on quality and prevention is keeping people healthier, often preventing illnesses and disease from occurring in the first place. Covered California, the state’s online marketplace for purchasing coverage under federal health reform, concluded that Kaiser Permanente is at the top of the class for quality and care based on reported experiences of members. The Covered California ratings are an amalgamation of nearly 50 nationally accepted measurements in 4 domains, including service, access to care, preventive care, and clinical care. The scores include responses on such topics as a member’s ability to get appointments, have their questions answered during those appointments, and receive the follow-up care they need to manage their conditions.

Two NBA Stars Team Up with Kaiser Permanente to Help Improve the Total Health of Young Adults

More than 25 percent of America’s young adults ages 19 to 24 are uninsured and, according to a Gallup Poll leading up to the opening of the new health insurance exchanges, they are the segment least familiar with options for health coverage under the Affordable Care Act.

To help address this gap, Kaiser Permanente partnered with Stephen Curry of the Golden State Warriors and fellow NBA star Chris Paul of the Los Angeles Clippers to launch #OwnNow. The campaign encourages young adults to seek out health insurance coverage, stay active, and take care of themselves through live events and on social media. Follow us on Twitter: @KPOwnNow, #OwnNow.

‘Million Hearts Hypertension Control Champion’ designation for Kaiser Permanente Northern California

The Million Hearts Hypertension Control Initiative, a national public-private partnership run by the U.S. Department of Health and Human Services, recognizes health care organizations that have improved hypertension control rates across their entire patient population and have verifiable data documenting this improvement.

In February, the U.S. Department of Health and Human Services named Kaiser Permanente Northern California a 2013 Million Hearts Hypertension Control Champion. Nine nationwide winners were chosen from a pool of 60 nominees.

The recognition of Kaiser Permanente Northern California by HHS follows a research study published in The Journal of the American Medical Association last year. Results from that study showed the region had nearly doubled the rate of blood-pressure control among adult members with diagnosed high blood pressure between 2001 and 2009 through one of the nation’s largest, community-based hypertension programs.

“Our comprehensive program shows that almost all patients with high blood pressure can achieve control,” said Joseph D. Young, MD, clinical hypertension lead for Kaiser Permanente Northern California. “High blood pressure affects almost one-third of adults in this country. Controlling blood pressure prevents heart attacks, strokes, and kidney failure. Through a thoughtful, proactive, and team-based approach, we have shown that people with high blood pressure can live healthy lives.”

Kaiser Permanente Awards $1 Million to Help Youth Who Experience Violence

Recognizing the far-reaching effect of violence on individuals and communities, Kaiser Permanente has made $1 million in grants to 20 Northern California organizations that provide care and services to youth who experience violence-related trauma. The grants will help increase screening, expand treatment, and advance classroom and organizational strategies to help youth heal from trauma and move on to healthier lives.

The Prevention Institute joined Oakland-based Youth UpRising and Sacramento-based WellSpace to support Kaiser Permanente’s approach, citing violence as a preventable public health issue in this video.



Martin Luther King Day of Service

More than 1,000 Kaiser Permanente Northern California employees and physicians celebrated Martin Luther King Jr. Day by rolling up their sleeves and working to better their communities as volunteers. Partnering with the Hands On Network, they took a “Day On” and painted, planted, restored, and built at 23 project sites around the Northern California.

With almost 4,000 participants, Kaiser Permanente physicians and employees pledged a record amount of philanthropic contributions through the organization’s annual Community Giving Campaign. Combined with matching gifts from Kaiser Permanente, a total of $2.38 million will benefit more than 2,700 charitable organizations across northern California.

Simple At-Home Test Will Detect Most Colorectal Cancers

Tests that require patients to collect a single stool sample at home and then send it to a lab for analysis will detect about 79 percent of colorectal cancers, according to a new evidence review published in the Annals of Internal Medicine. The review of 19 studies examining 8 different fecal immunochemical tests, known as “FITs,” also finds that the tests will correctly identify about 94 percent of patients who do not have cancers of the rectum or colon.

Colorectal cancer is the second leading cause of cancer death in the United States, according to the Centers for Disease Control and Prevention. Yet one in three adults is not adequately screened.

“FIT is simple, can be done at home, and can save lives,” said Jeffrey Lee, MD, MAS, the study’s lead author and post-doctoral researcher at the Kaiser Permanente Division of Research in Oakland, California and University of California, San Francisco. “The American Cancer Society and other professional organizations have recommended FIT as a screening tool for colorectal cancer since 2008, but there are still many people who don’t know about it.”

Kaiser Permanente joins Veterans Affairs Center for Innovation Partnership Program

In February, the Veterans Health Administration and Kaiser Permanente announced they will pool resources and ideas to solve some of the most complex challenges in health care. As part of the Veterans Affairs Center of Innovation Partnership Program, the two organizations will research and share best practices in four specific areas:

  • Connected health and virtual care
  • Genomics
  • Care of patients who are veterans and also members of Kaiser Permanente
  • Advanced analytics to leverage innovative uses of large data sets and population management

This is not the first major collaboration between the two organizations. In 2010, Kaiser Permanente and the VA launched a pilot program to exchange medical data. The innovative pilot allows clinicians from both organizations to obtain a more comprehensive view of a patient’s health record using electronic health record information, including information about health issues, medications, and allergies. This pilot set the stage for VA Exchange capability that is currently available at 121 VA medical center locations nationwide with 14 private partners.

What Others Are Saying

U.S. News has analyzed all Medicare plans and found that throughout California only Kaiser Permanenteoffers Medicare Advantage plans consistently rated five stars.



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