J.D. Power Ranks Kaiser Permanente California Highest in Member Satisfaction Study
For the 7th consecutive year, Kaiser Permanente has ranked highest for customer satisfaction in California, ahead of all other health plans in the state, according to the J.D. Power 2014 U.S. Member Health Plan Study released in March.
Kaiser Permanente out-performed 7 other health plans in California, scoring 756 on a 1,000-point scale, 76 points higher than the average health plan score in the state. The organization performed particularly well in 4 key areas – customer service, provider choice, coverage and benefits, and information and communication
The study, conducted from December 2013 to January 2014, reflects the responses of more than 34,000 members in 138 commercial health plans throughout the United States.
Covered California Concurs: Kaiser Permanente’s Health Plans are Highest Rated
Kaiser Permanente achieved a best health plans “triple crown” when its California health plans were awarded 4 stars for quality — the highest possible rating — according to Covered California’s Quality Rating System.
Kaiser Permanente’s Medicare health plans also earned 5 stars — the highest overall rating for quality and service — from the Centers for Medicare & Medicaid Services last October. Earlier in January, the California Office of the Patient Advocate announced that Kaiser Permanente’s health plans in Northern California and Southern California were given 4-star ratings, again the highest possible rating. They were the only health plans in the state ranked for overall quality of care and member satisfaction.
Kaiser Permanente’s focus on quality and prevention is keeping people healthier, often preventing illnesses and disease from occurring in the first place. Covered California, the state’s online marketplace for purchasing coverage under federal health reform, concluded that Kaiser Permanente is at the top of the class for quality and care based on reported experiences of members. The Covered California ratings are an amalgamation of nearly 50 nationally accepted measurements in 4 domains, including service, access to care, preventive care, and clinical care. The scores include responses on such topics as a member’s ability to get appointments, have their questions answered during those appointments, and receive the follow-up care they need to manage their conditions.
Two NBA Stars Team Up with Kaiser Permanente to Help Improve the Total Health of Young Adults
More than 25 percent of America’s young adults ages 19 to 24 are uninsured and, according to a Gallup Poll leading up to the opening of the new health insurance exchanges, they are the segment least familiar with options for health coverage under the Affordable Care Act.
To help address this gap, Kaiser Permanente partnered with Stephen Curry of the Golden State Warriors and fellow NBA star Chris Paul of the Los Angeles Clippers to launch #OwnNow. The campaign encourages young adults to seek out health insurance coverage, stay active, and take care of themselves through live events and on social media. Follow us on Twitter: @KPOwnNow, #OwnNow.
‘Million Hearts Hypertension Control Champion’ designation for Kaiser Permanente Northern California
The Million Hearts Hypertension Control Initiative, a national public-private partnership run by the U.S. Department of Health and Human Services, recognizes health care organizations that have improved hypertension control rates across their entire patient population and have verifiable data documenting this improvement.
In February, the U.S. Department of Health and Human Services named Kaiser Permanente Northern California a 2013 Million Hearts Hypertension Control Champion. Nine nationwide winners were chosen from a pool of 60 nominees.
The recognition of Kaiser Permanente Northern California by HHS follows a research study published in The Journal of the American Medical Association last year. Results from that study showed the region had nearly doubled the rate of blood-pressure control among adult members with diagnosed high blood pressure between 2001 and 2009 through one of the nation’s largest, community-based hypertension programs.
“Our comprehensive program shows that almost all patients with high blood pressure can achieve control,” said Joseph D. Young, MD, clinical hypertension lead for Kaiser Permanente Northern California. “High blood pressure affects almost one-third of adults in this country. Controlling blood pressure prevents heart attacks, strokes, and kidney failure. Through a thoughtful, proactive, and team-based approach, we have shown that people with high blood pressure can live healthy lives.”
Kaiser Permanente Awards $1 Million to Help Youth Who Experience Violence
Recognizing the far-reaching effect of violence on individuals and communities, Kaiser Permanente has made $1 million in grants to 20 Northern California organizations that provide care and services to youth who experience violence-related trauma. The grants will help increase screening, expand treatment, and advance classroom and organizational strategies to help youth heal from trauma and move on to healthier lives.
The Prevention Institute joined Oakland-based Youth UpRising and Sacramento-based WellSpace to support Kaiser Permanente’s approach, citing violence as a preventable public health issue in this video.